Shipping policy

Shipping & Delivery

Thank you for shopping with SHEISJOLLY! We are thrilled to bring a little more sunshine into your daily routine. Please review our shipping policy below to know what to expect when you place an order with us.

1. Order Processing & Dispatch All orders are carefully packed and processed within 2-3 business days (Monday through Friday, excluding weekends and holidays). If an item in your order is highly popular and temporarily on backorder, we will notify you via email within 24-48 hours to discuss options.

2. Shipping Options & Delivery Times (United States) To bring you our highly curated collections without the traditional retail markup, we ship directly from our state-of-the-art global fulfillment center. Once dispatched, you can choose from the following options at checkout:

  • Standard Shipping: 8–14 business days. (Duties and taxes are fully covered by us).

  • Express Shipping (DHL/UPS/FedEx): 5–8 business days. (Faster delivery, but any applicable customs duties or clearance fees are the responsibility of the customer).

3. International Shipping (Outside the US) We love our international community! We ship to most countries worldwide.

  • Standard International: 8-15 business days (varies by destination).

  • Please note: For international orders outside the US, customers are responsible for paying any import duties, taxes, or customs fees levied by their local government upon arrival.

4. Tracking Your Order Once your beautifully packaged order has left our studio, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for the tracking link to update in the carrier’s system.

5. Lost, Damaged, or Stolen Packages We know the magic is in the details, and we want your items to arrive in perfect condition.

  • If your package arrives damaged: Please keep all original packaging, take clear photos, and email us at maggie@sheisjolly.com within 3 days of delivery. We will gladly help make it right!

  • If your package is marked as "delivered" but is missing: Please check with your neighbors or local post office first. If it is still missing after 3 days, reach out to us and we will assist in investigating with the carrier.

6. Address Changes Please double-check your shipping address at checkout! If you spot an error, email us immediately at maggie@sheisjolly.com. We will do our absolute best to update it before your order is dispatched. Unfortunately, once a package is in transit, we are unable to change the destination address.

7. Need Help? For any questions regarding shipping, tracking, or your order status, please don't hesitate to reach out. We are always here for you!

  • Email: maggie@sheisjolly.com