FAQ
Shipping & Delivery
Q: What are your shipping options and how long does it take?
A: All Sheisjolly orders are carefully packed and processed within 2-4 business days. Once dispatched, we offer the following shipping options at checkout:
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Standard Shipping: 8–14 business days.
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Premium Express: 5–7 business days. (Please note for Express: any applicable customs duties or taxes assessed by the destination country are the responsibility of the customer).
Products & Packaging
Q: Does my order come in gift-ready packaging?
A: Yes! We believe unboxing should be a joyful experience. Whether you're treating yourself to our trending hair claws, cosmetic bags, or delicate jewelry pieces, your items will arrive in our beautiful, aesthetic packaging—perfect for gifting to yourself or a loved one.
Q: Will out-of-stock styles be restocked?
A: Our collections are highly curated and often sell out quickly. While we restock our core bestsellers, many of our seasonal coquette designs are limited runs. We highly recommend subscribing to our email list at the bottom of the page to get early access to restocks and new arrivals!
Returns & Support
Q: What is your return policy?
A: We want you to absolutely love your Sheisjolly pieces! If you're not completely satisfied, we accept returns within 7 days of delivery for unused items in their original condition. Please note that original shipping fees are non-refundable.
Q: What happens if an item arrives damaged?
A: We perform strict quality checks before dispatch, but we understand that things can occasionally happen in transit. If you receive a damaged item, please contact us at maggie@sheisjolly.com within 5 days of delivery with photos of the damage. We will gladly issue a replacement or store credit to make it right for you.