FAQ

🛒 Ordering & Minimums 

Q: Do you have a Minimum Order Quantity (MOQ)? 

A: Yes, we have a very accessible minimum order requirement to qualify for our wholesale pricing. We purposefully keep this barrier low because we want to make it easy for boutiques of all sizes to test our curated aesthetics without a heavy inventory burden.

Q: Can I use your product photos for my boutique's marketing? 

 A: Absolutely! We pride ourselves on creating high-end, curated visual content. As a wholesale partner, you are more than welcome to use our imagery to market the items on your own website, Instagram, or TikTok.

📦 Shipping & Dispatch 

Q: What are your shipping options and how long does it take?

A: For orders placed directly on our website, standard processing takes 2-4 business days. Once dispatched, we offer three flexible shipping methods for US customers to choose from at checkout:

• DDP Air Freight (Standard): 8–14 business days. We handle all customs clearance and cover the duties & taxes.

• Premium Express (DHL/UPS/FedEx): 5–7 business days. Faster delivery, but any applicable customs duties or taxes will be billed to you by the carrier.

• DDP Sea Freight: 25–30 business days. Ideal for bulk orders over 50 kg, with all duties & taxes covered by us.

✨ Products & Packaging

Q: Are your items "Ready-to-Retail"? 

A: Yes! We understand that unboxing is part of your customer's experience. Whether it's our trending hair claws, cosmetic bags, or jewelry pieces, the majority of our items arrive in aesthetic, ready-to-retail packaging so you can place them directly on your shop floor.

Q: Will out-of-stock styles be restocked?

A: Our collections are highly curated and often sell out quickly. While we restock core bestsellers, many seasonal designs are limited runs. We recommend subscribing to our email list to get early access to restocks and new arrivals!

🤝 Returns & Support

Q: What happens if an item arrives damaged?

A: We perform strict quality checks before dispatch, but things can occasionally happen in transit. If you receive a damaged item, please contact our support team within 5 days of delivery with photos of the damage. We will gladly issue a replacement or store credit.