Contact information

Contact Us

We'd love to hear from you! Whether you have a question about our products, need help with a wholesale order, or anything else, we'll get back to you as soon as possible.

📧 Email Support

Email: aggie@sheisjolly.com

We typically reply within 24 hours on business days. Emails sent on weekends or holidays will be answered on the next business day.

📱 WhatsApp Support

Number: +86 13316190131

Pro tip: If you are inquiring about an existing order, please include your order number so we can help you faster.

🕒 Business Hours

Monday – Friday, 9:00 AM – 6:00 PM (Beijing Time)
(Corresponds to 6:00 PM – 3:00 AM PT the previous day)

Messages sent outside business hours will be replied to on the next business day.

🔒 Your Privacy

We protect all personal information you provide in accordance with our Privacy Policy. We do not share your contact information with third parties for marketing purposes.

📦 Important Note for Returns

Please DO NOT send any returns to any address shown on this page. If you need to return or exchange an item, you must first email aggie@sheisjolly.com to receive our authorized return warehouse address. Packages returned without prior authorization will not be processed, and any loss incurred will be your responsibility.