Refund policy
RETURN & REFUND POLICY
At SHEISJOLLY, we pride ourselves on providing highly curated, quality pieces. Every item is carefully inspected in our studio before dispatch. However, we understand that sometimes a piece just isn't the perfect fit. Our support team is always here to help make your return process as seamless as possible.
Order Cancellations We process orders quickly to get your items to you as soon as possible. Orders can only be canceled before they are dispatched. Once an order has left our facility, it cannot be canceled. If you need to request a cancellation, please email us immediately at maggie@sheisjolly.com.
Damages and Issues We want you to be completely happy with your purchase. If you receive an item that is defective, damaged, or incorrect, please follow these steps:
1.Contact us at maggie@sheisjolly.com within 7 days of delivery.
2.Include your order number and clear photos/videos demonstrating the issue.
3.Once the issue is verified by our team (typically within 1-2 business days), we will gladly issue a replacement or a full refund to your original payment method. You will not need to return the damaged item.
(Please note: Valid photo evidence is required. If evidence cannot be provided, the item must be returned in its original condition for a refund, and the customer will be responsible for return shipping costs.)
Standard Returns & Exchanges If you wish to return an item for a change of mind, we gladly accept returns initiated within 7 days of delivery.
Conditions: To be eligible for a return, your items must be in the exact condition you received them—unworn, unused, and with all original tags and packaging intact.
Shipping Costs: For standard returns and exchanges, the customer is responsible for all return shipping fees.
Non-Returnable Items For hygiene and safety reasons, certain items cannot be returned. We do not accept returns on items marked as "Final Sale," customized pieces, or free promotional gifts.
Refund Process Once your return is received and inspected at our US facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment. (Please remember it can take some additional time for your bank or credit card company to process and post the refund). Original shipping fees are non-refundable.
Important Instructions for Returns To ensure your return is processed smoothly, please DO NOT send items back to the address listed on your original package. You must contact us at maggie@sheisjolly.com first to receive your official Return Authorization (RA) number and the correct shipping instructions for our authorized US returns facility. Packages returned without prior authorization will not be accepted.
Contact Us For any questions regarding your order or our return policy, please reach out to:
Company: SHEISJOLLY LLC
Contact: Maggie
Email: maggie@sheisjolly.com
Support Hours: Monday to Friday. We aim to respond to all inquiries within 24 hours.